Downey Insurance Group Is Balancing Its Own Disaster Management Crisis as They Maintain Continuity of Service for Their Clients

Posted by on Aug 29, 2011 in Business Insurance, Downey Insurance, Insurance

Downey Insurance Group is fully functional even as our Brattleboro, VT office is currently under water with the many other businesses near Main Street in Brattleboro, Vermont.  The area is experiencing devastation from flooding conditions that have not been seen in nearly a century.   Many of the residents in Vermont were not expecting this magnitude of flooding from hurricane Irene. Rivers and streams flooded quickly forcing people to evacuate without much notice and without many options.   Many of these flooded homes and businesses are without flood insurance which will make recovery difficult for many.   FEMA will be assessing the damage and should be accepting request for Disaster Assistance shortly.


Unlike some of the businesses in the area, it is crucial for Downey Insurance Group to maintain complete functionally during this crisis due to the nature of our business. We are responsible for filing claims for our clients during this difficult time.  We are simultaneously working on our own claim for Downey’s Brattleboro office that is currently still unreachable due to flooding conditions.  We have re-routed our phone lines to our only fully operational location in Keene, NH where we currently have power, internet, and phone.   Our Marlborough, MA office is semi-functional  with power and phone, but no internet.  Thankfully as part of our Emergency Management Plan we have the capacity to handle this type of  situation with lists of phone and fax numbers for our insurance companies and paper claims forms.


Charlie Downey sprang into action this morning by driving up to Brattleboro, VT through the devastation zone to reach out to the community to find a temporary office space to house our Brattleboro, VT during the cleanup.  The rest of our team at Downey Insurance is working feverishly to file claims for our clients and to help the people during their time of need.  The teamwork and quick action of the Downey Insurance Group family have made this all possible.